Susann Schroeder
People Shared Services, Emea @Riot Games
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WORK HISTORY
People Shared Services, Emea @Riot Games
Berlin, DE
Trusted senior partner for EMEA operational topics and Germany main point of contact. Focus on identifying inefficiencies, reducing manual work and building scalable, data-driven HR operations.• Germany main POC for payroll (+ other EMEA countries), compensation changes and operational topics; close collaboration with global HRIS, Finance and external vendors• Recognized as trusted partner within EMEA for driving operational consistency and process improvements• Main EMEA contributor to Workday reporting design across EMEA (absence, payroll, compliance tracking)• Built and integrated new automated reports that significantly reduced manual reconciliations and cross-functional email coordination (especially payroll & change reporting)• Requirement shaping, testing (UAT) and continuous improvement of HRIS reporting & data flows• Streamlined payroll processes across 6 EMEA countries, improving data accuracy, reporting transparency and audit readiness• Drafted and structured internal knowledge base (Notion / Confluence) to enable cross-training, documentation standards and operational continuity• Designed and optimized ServiceNow self-service content incl. AI-bot training logic (geo-specific support pathways) to reduce case volume and improve employee experience• Ownership of EMEA benefits vendor implementations and German pension transition incl. reporting structure, data migration, governance alignment and stakeholder communication• Ownership of EMEA legal entity setups (payroll, benefits, onboarding framework)• Local main POC for sensitive regional initiatives (e.g. RIF Germany) in close collaboration with Legal• Full employee lifecycle support from contract drafting & relocation to exit processes and statutory reporting
EDUCATION
IHK (Chamber of Industry and Commerce), Hannover
Bachelor Professional of Sales & Commerce (DQR6), Staatl. geprüfter Handelsassistent
Hamburg University of Applied Sciences
BSc. - Business Administration / Marketing
ABOUT SUSANN SCHROEDER
Senior People Operations professional with experience across multi-country EMEA environments.I focus on building structured, reliable and compliant HR operations — with a strong emphasis on automation and process standardization. A large part of my work centers around identifying inefficiencies, reducing manual effort and creating scalable workflows across countries.I have improved payroll and benefits operations by introducing consistent processes across multiple EMEA entities and by leveraging HRIS capabilities to replace manual reconciliations with automated, scheduled reporting. By redesigning reporting structures and implementing system-based solutions, I helped reduce recurring manual work and increase transparency for Finance and cross-functional stakeholders.I enjoy starting where processes are fragmented or heavily manual and turning them into structured, data-driven workflows that run reliably in the background.In addition, I work closely with ServiceNow and AI-supported self-service solutions, understanding how bot logic and knowledge input must be structured to enable employees to resolve topics independently and reduce case volume sustainably.With prior team lead experience and education in coaching fundamentals, change as well as project management, I value clear communication, pragmatic leadership and building operational environments that allow teams to focus on impact rather than repetitive tasks.My goal is to create scalable, automated and compliant People Operations processes that support business growth without unnecessary complexity.
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