Susan Gallagher
Client Relations / Account Management
- Role
- Client Relations Account Management at Air Force One
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Susan Gallagher
Experienced client relations and sales professional with proven success in client retention and growth, sales, negotiations, training and development, coaching, mentoring, motivation, and leadership. My expertise includes understanding customer’s needs, transparency and honesty, driving revenue growth, developing relationships, managing expenses, vetting and solving customer issues, and achieving goals. My operations and management expertise motivates and inspires businesses of all sizes. • Interpersonal Skills • C-Level Relationship Building • Closing Business • Contract Negotiations • Account Management • Communications • Business Development • Persuasiveness • Problem Solving
Experience
Client Relations Account Management
May 2020 — Present · Cleveland, OH, US
Expert at building positive relationships and increasing sales through solution discovery in response to client concerns and needs. Account Manager/Project Manager for Cleveland Airport Systems. • Management of airport relationship including company Authorized Security Officer, familiarity with FSA and TSA regulations, badging and revocations, governmental compliance, and RFPs.• Identify customer needs through targeted questions, intuition, and deduction. Grow existing base through contract renewals and account management. • Increase base revenue by 5% with an expected 3% rate. Uncover new opportunities for other company products including equipment replacement, business automation and water treatment. • Liaison between internal and external customers.
Education
Cleveland State University
MBA, Business Management
Ohio University
Bachelor's degree, Electrical, Electronics and Communications Engineering, 3.4
1981 — 1985
Ohio University
Bachelor of Science Communications, Telecommunications Systems Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.