Susan Faulkner
Effectively Managed the Year 2000 Project for the Customer Service, Marketing & Amp Sales Business Unit Recommended an Innovative Solution to Resolve Inefficiencies in Reporting Customer Power Outages Recommended and Successfully Implemented a Techno @Emera
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WORK HISTORY
Effectively Managed the Year 2000 Project for the Customer Service, Marketing & Amp Sales Business Unit Recommended an Innovative Solution to Resolve Inefficiencies in Reporting Customer Power Outages Recommended and Successfully Implemented a Technology Solution to Automate the Processing of Bill Payments Implemented a Process for Pc Life Cycle Management @Emera
EDUCATION
Saint Mary's University
MBA, Business
Acadia University
BCSS, Computer Science
SKILLS
ABOUT SUSAN FAULKNER
Proud to be one of the #First500 to be certified in Change Management through the Association of Change Management Professionals. •Certified Change Management Professional (CCMP); Certified Change Manager (Prosci), Project Manager (PMI), and Information Systems Professional (CIPS)•Strong leader who effectively motivates others and directs top-level strategic corporate initiatives.•Proficient project manager who has lead several multi-million dollar projects including Information Technology projects, Business Process Improvement and Change Management initiatives, an arbitration case, and a large insurance claim.•Creative, enthusiastic change agent and analytical problem solver with proven track record in improving efficiencies, reducing costs and increasing revenues.•Excellent interpersonal communicator, presenter and negotiator; delivered effective presentations at various industry conferences and to senior executive.Specialties:Change Management, Business Process Improvement, Project Management, Information Technology, Vendor Management,ERP Implementation,Help Desk and Data Center Management, Mergers and Acquisitions, IT Strategy development
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