Susan A. Leys

About Susan A. Leys

I am an IAC Clinician at Care New England, where I help patients and families navigate their health challenges and provide support and guidance to clinical teams. I have over 20 years of experience in the healthcare industry, with a focus on coaching, training, and consulting for healthcare professionals and organizations. My mission is to enhance the quality of care, the patient experience, and the team performance in the healthcare sector, by leveraging my skills and expertise in patient relations, conflict resolution, process improvement, program development, and content marketing. I have developed and delivered multiple training and coaching programs, presentations, and digital content on topics such as communication, stress management, burnout, trauma, and coping strategies. I have also collaborated with various healthcare stakeholders, such as risk management, clinical service area management, and leadership teams, to provide effective solutions and strategies for improving patient outcomes and satisfaction.

Experience

1. Iac Clinician

   Care New England

   May 2023 — Present · Providence, RI, US

Education

• The Johns Hopkins University - Carey Business School

  Graduate Certificate, Medical Services Management

• University of Massachusetts Dartmouth

  BA, Psychology

• Cornell University

  Graduate Certificate, High Performance Leadership

• Roger Williams University

  Associate of Arts - AA, Legal Studies, General

• Springfield College

  M.Ed., C.A.G.S., Psychology