Susan Leach
- Role
- Sr Principal Cx Change Management Customer Communications and Change at Workday
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Susan Leach
I am a Sr. Principal at Workday, where I lead the customer change and communications…
Experience
Sr Principal Cx Change Management Customer Communications and Change
May 2021 — Present
Establish CX’s change strategy, ensuring internal program and organizational structures are invisible to our customers. • Define, design, and develop CX’s Change Management Center of Excellence by establishing a change framework, playbook, templates, and community of practice. • Design and manage the cross-functional change program for Customer Success Transformation, leveraging stakeholder and impact assessments, communication planning, training development, and adoption metrics. • Architect and manage the CX M&A change strategy and execution for all integrations. • Write compelling change stories and messaging across various digital assets, keeping the messaging accurate, simple, relevant, and timely. • Defined and executed a highly effective change strategy and managed a cross functional change program for the new Workday Community experience, partnering with Solutions Marketing in message development and alignment for our internal and + high-usage external users.
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