Susan D. Landes

About Susan D. Landes

I am a transformational leader with 15+ years of experience at the intersection of data, digital transformation, and operations, driving measurable impact in healthcare technology and SaaS. As Vice President of Operations & Data Automation at Teladoc Health, I scale processes that support 93M+ members worldwide while delivering 99% configuration accuracy.My expertise spans data integration, workflow automation, and analytics platforms including Microsoft Fabric, Power BI, and Power Platform. I partner with business executives and technical teams to translate complex requirements into scalable solutions, while aligning business operations strategy with customer needs. With hands-on experience leading multi-million-dollar data and automation initiatives, I understand what it takes to deliver products and services that increase client satisfaction, reduce operational costs, and sustain enterprise growth.Currently a PhD Candidate, my research explores why digital transformation projects fail, bridging the gap between academic insight and real-world execution. This dual perspective allows me to approach challenges with both rigor and creativity helping organizations not only adapt but lead in a rapidly changing digital landscape.I am passionate about shaping the future of data platforms in the age of AI, empowering organizations to unlock value from their data estate, and building high-impact programs that inspire action across business operations, product, development, and customer teams.

Experience

1. Vice President Operations & Data Automation

   Teladoc Health

   Mar 2023 — Present

   Develop and manage the annual operating plan (AOP), encompassing staffing, Microsoft software, capital investments, and operational budgets in alignment with financial objectives.Drive financial accountability and performance optimization across operational and automation teams.Oversee end-to-end process automation efforts using Microsoft solutions (Fabric, Power BI, Power Platform) from requirements gathering through deployment and continuous improvement.Shape the client\'s intelligent automation roadmap in partnership with business and technology leaders to enable scalable infrastructure and innovation.Deliver executive presentations and data-driven narratives utilizing analytic tools such as Power BI and Fabric, inspiring product and leadership teams to adopt new automation strategies.Define and monitor performance KPIs; apply A3 analysis and root cause methodologies to ensure improvement strategies are implemented and targets are met or exceeded.Applied process improvement and Lean Six Sigma practices to drive operational efficiency, cost reduction, and scalability across multiple program portfolios.Foster strong partnerships with cross-functional stakeholders, external vendors, and technology teams to support scalable and efficient solutions.Build, coach, and lead a high-performing operations and automation team; promote a culture of growth, collaboration, and accountability.Stay ahead of industry trends and emerging technologies to assess their impact on automation and operational strategy.

Education

• Northwood University

  Bachelors, Business

  2000

• University of Phoenix

  MBA, eCommerce

  2002 — 2004

• Walden University

  Doctor of Philosophy - PhD, Management Information Systems, General