Susan Kerman

Client Success at Modernizing Medicine

Role
Customer Success Specialist at ModMed
Location
Boca Raton, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Susan Kerman

I am excited to engage clients and team members, share solutions and empower others to improve efficiences, performance, quality and patient outcomes. Kindness, integrity and respect are at the core of all my interactions.

Experience

  1. Customer Success Specialist

    ModMed

    Feb 2021 — Present · Boca Raton, FL, US

    Consultative partner and client advocate for medical practices post-implementation. Engaged clients, researched issues, collaborated with internal teams to resolve challenges, managed escalations with focus on retention and improving customer satisfaction.

Education

  • Columbia Business School

    MBA

  • Brandeis University

    B.A.

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Susan Kerman — Customer Success Specialist at ModMed in Boca Raton, FL, US | Unifers