Susan Kerman
Client Success at Modernizing Medicine
- Role
- Customer Success Specialist at ModMed
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Susan Kerman
I am excited to engage clients and team members, share solutions and empower others to improve efficiences, performance, quality and patient outcomes. Kindness, integrity and respect are at the core of all my interactions.
Experience
Customer Success Specialist
Feb 2021 — Present · Boca Raton, FL, US
Consultative partner and client advocate for medical practices post-implementation. Engaged clients, researched issues, collaborated with internal teams to resolve challenges, managed escalations with focus on retention and improving customer satisfaction.
Education
Columbia Business School
MBA
Brandeis University
B.A.
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