Susan J.

Team Leader, Itsm @AGLC

Edmonton, AB, CA

ITSM Architect - MSM (Marval) Architect - ServiceNow Architect - Remedy Architect the implementation of MSM (Marval) ITSM Suite for the enterprise.Lead the implementation of ITSM Processes for the enterprise.Service Management responsibilities include design and support of a virtual Service Management Office, IT Service Management process continual improvement, assessing and monitoring services and processes against desired ITIL/CMMI maturity levels. IT Service Management processes and functions include, but are not exclusive to, IT Service Desk, IT Configuration Management, IT Change Management, Release and Deployment Management, IT Incident Management, IT Problem Management, IT Service Level Management and IT Service Catalogue Management.