Susan Jacob Sandhu
Experienced Customer Success Leader |Building Long-Term Partnerships & Driving Revenue Growth | Powering Leading Luxury & Retail Brands with Tulip’s Clienteling Solutions
- Role
- Senior Customer Success Manager at Tulip
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Susan Jacob Sandhu
With a dynamic career spanning product development, merchandising, and import-export for 10 years in United States & India, I transitioned into technology sales about 6 years ago and now specialize in customer success. More recently, at Tulip Retail, I have been helping our strategic & enterprise clients optimize their retail operations through our innovative Clienteling & Omni channel retail technology solutions. My previous expertise & deep understanding of global sourcing, product development for retailers allows me to drive meaningful impact for my clients, ensuring long-term success, retention and growth.
Experience
Senior Customer Success Manager
Aug 2023 — Present · New York, NY, US
As a Senior Customer Success Manager at Tulip Retail, my role is ensuring our customers achieve their desired outcomes and derive maximum value from our solutions. I am responsible for managing and nurturing long-term relationships with our key clients, acting as their trusted advisor and advocate within Tulip Retail. My primary goal is to ensure customer satisfaction, retention, and growth.Key ResponsibilitiesClient Relationship Management: Build and maintain strong relationships with key stakeholders at customer organizations, ensuring their success with Tulip Retail\'s solutions.Customer Onboarding: Oversee the onboarding process for new customers, ensuring a smooth and successful implementation of our products and services.Strategic Planning: Develop and execute strategic account plans for each customer, identifying opportunities for growth and ensuring alignment with their business objectives.Proactive Support: Provide proactive support and guidance to customers, addressing any issues or concerns promptly and effectively.Training and Education: Conduct training sessions and workshops to ensure customers are fully utilizing Tulip Retail\'s platform and understanding its benefits.Feedback and Advocacy: Serve as the voice of the customer within Tulip Retail, providing feedback to product and development teams to drive continuous improvement.Performance Metrics: Monitor and analyze customer performance metrics, identifying trends and areas for improvement.Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional products and services.
Education
St. Xavier's College
Bachelor of Science, Statistics,Mathematics,Economics
2006 — 2009
Fashion Institute of Technology
Graduate Diploma, Applied Science, Fashion Merchandising Management
2011 — 2012
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