Susan Childs
Office of Customer Relations, Nationwide
- Role
- Senior Analyst Process Management at Nationwide
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Susan Childs
Experienced Fortune 100 Customer Relations and Social Media professional with a…
Experience
Senior Analyst Process Management
Jun 2009 — Present · Columbus, OH, US
Susan is a seasoned customer experience professional, who manages escalated complaints directed to the Board, CEO, and executive leadership. She is a social media pioneer at Nationwide who established the original process to directly interact with customers via online corporate platforms. She\'s very creative and is passionate about communications, social media, customer advocacy, and protecting the Nationwide brand. Susan demonstrates the values and experience of leadership.Susan\'s developmental focus is writing, with blog articles prepared for the Nationwide website and internal newsletters, as well as some freelance work that includes press releases and social media management.
Skills
- Process Improvement
- Claims Management
- Team Building
- Creative Writing
- Property & Casualty Insurance
- Business Writing
- Drafting Correspondence
- Claim
- Business Analysis
- Client Correspondence
- Liability
- Insurance
- Corporate Communications
- Customer Relationship Management (Crm)
- Non-Profit Volunteering
- Non-Profits Organizations
- Sdlc
- Social Media
- Social Media Communications
- Corporate Social Responsibility
- Copywriting
- Written Correspondence
- Marketing Copy
- Reputation Management
- Non-Profit Development
- Business Correspondence
- Commercial Insurance
- Underwriting
- Customer Retention
- Creative Arts
- Customer Service
- Customer Satisfaction
- Training
- General Insurance
- Online Reputation Management
- Corporate Social Media
- Customer Experience
- Casualty
- Non-Profit Marketing
- Copy Editing
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