Susan Harden

About Susan Harden

I help financial services organizations solve tough problems—whether it’s modernizing legacy systems, automating complex processes, or figuring out how to make AI work in the real world.My starting point is always the customer’s challenge. I take time to understand what’s slowing you down, what’s costing you too much, or what’s keeping you from delivering the experience your customers expect. From there, we build solutions together that are smart, scalable, and built to last.At Pega, I use tools like GenAI Blueprint to help teams move fast—from strategy to execution. Whether it’s cutting underwriting timelines, digitizing secured lending, or orchestrating seamless customer journeys, I focus on outcomes that matter.I specialize in- Using AI to drive better decisions and customer engagement- Transforming legacy infrastructure into agile, cloud-ready platforms- Automating end-to-end processes to boost efficiency and resilienceIf you\'re exploring how to embed AI into your operations, modernize without disruption, or launch new services faster, let’s talk.

Experience

1. Senior Solutions Consultant

   Pegasystems

   Dec 2024 — Present · Charlotte, NC, US

Skills

• Business Analysis
• Strategy
• Saas
• Partner Management
• Enterprise Software
• Enterprise Architecture
• Pre-Sales
• IT Strategy
• Crm
• Business Intelligence
• Management
• Banking
• Leadership
• Solution Selling
• Requirements Analysis
• Cloud Computing
• Business Strategy
• Solution Architecture