Susan Gollihugh

About Susan Gollihugh

Resourceful leader specializing in creating Training Development, Change Management, and User-Centered Design solutions leading teams to optimize end-user experiences. Synchronizes global operational resources to enhance productivity, proactively anticipate challenges, and deliver results. Operates through ambiguity to achieve results, facilitates across teams, champions change adoption, and maximizes business value. Core CompetenciesUser Experience and User-Centered Design • Process Improvement • Lean / Scrum / Agile Development Methodologies • Data Analysis and Visualization • Adult Training and Development • Change Management • Human Performance Improvement • Communications • Systems and Design ThinkingToolsArticulate, Camtasia, Captivate, Dreamweaver, Jive, Joomla, Qualtrics, Rally, Jira, Geo Talent, Saba. Instructional DesignAgile, ADDIE, Kirkpatrick, Gilbert’s BEM, Adult Learning Theories (Kolb, Mezirow, et. al), Human-Computer Interaction, SCRUM, Data analysis, Task analysis/workflow analysis, cultural awareness / diversity training, facilitation trainingUser-Centered Design User Interaction Design (prototyping, design creation, work flows), information architecture (tree sort, card sort, navigation, labeling, structure), usability (interviewing, testing, goal setting, risks, analysis), and surveying (Qualtrics and analysis tools)

Experience

1. Learning & Development Specialist Iii

   The Standard

   Oct 2018 — Present · Hillsboro, OR, US

   Identified resources, coordinated and facilitated training venues in support of Absence Management and Short-Term Disability new hire and career path learning & development programs. Spearheaded Change Management workshops and creation of Community of Practice supporting company-wide integration of CM practices.• Acted as a consultant to management in the assessment, development, design, evaluation and delivery of training programs. Made recommendations for learning and performance management interventions to address gaps.• Performed training program analysis resulting in retirement of 20+ outdated courses; Successfully converted classroom training to blended interactive virtual delivery under short timeline reducing stale programs, inefficiencies, and errors. • Conducted full business and training needs analysis to craft a talent development program focused on retention and career path exploration inclusive of transition planning, employee-leadership goal setting, development planning, performance management, mentoring and coaching. This resulted in the design of a skills development heatmap for analysis of workforce needs and growth. • Designed post-instruction evaluations measuring effectiveness of training programs based on Kirkpatrick’s levels of evaluation and implemented standardized metrics reporting with learner experience surveys resulting in actionable data for continuous Lean improvement. • Engaged with business partners to design Change Management strategy embedding Prosci® methodology to build proficiency and model successful scalable change into migration from LeaveLink Absence Management platform to Salesforce ClaimVantage for 41 clients with no disruption using a consultative, interactive, client-centric approach. • Defined measurements & metrics to gauge project and change management success aligned to business goals including User Preparedness Surveys and coaching to provide critical information on the pulse of employee readiness.

Education

• Portland Community College

  Associate of Science (AS)

• University of Phoenix

  Bachelor's of Science

• Portland State University - School of Business

  Certificate

• Portland State University

  Master's of Science

Skills

• Learning & Development Solutions
• Addie
• Change Management
• Interviews
• Camtasia
• Business Process Improvement
• Agile & Waterfall Methodologies
• Tcm
• E-Learning
• Instructor-Led Training
• Coaching
• Data Analysis
• Leadership
• Project Management
• Systems Thinking
• Program Management
• Computer Software Training
• Experiential Learning
• Curriculum Development
• Analysis
• Needs Analysis
• Performance Consulting
• Instructional Design
• Kano Testing
• Communications
• Process Improvement
• Technical Writing
• Management
• Business Intelligence Tools
• User-Centered Design
• Technical Training
• Cross-Functional Team Leadership
• Human Performance Improvement
• Social Media
• Organizational Development
• Instructional Systems Development
• Learning Management
• Data Visualization
• Persona Development
• Research