Susan Lucas
Chief Information Officer @Cooper's Hawk Winery and Restaurants
Signup · Get unlimited contacts
WORK HISTORY
Chief Information Officer @Cooper's Hawk Winery and Restaurants
Upscale casual dining restaurant with wine club membership, retail operations and Napa style tasting room I was recruited to align technology with business priorities and objectives, including developing a strategic plan to support rapid growth plan.* Led selection, implementation, and customization of tools to support growth to become the world\'s largest wine club. Technlogy included Salesforce CRM tool, websites and mobile app.* Implemented Enterprise Data capabilities providing data conslidation and analytics to support customer growth & retention as well as business operations.* Transformed internal perception of IT department from unresponsive and reactive to strong, proactive business partner.* Instituted IT project plan processes; vendor strategy, standards, and management processes; IT infrastructure and project management standards that enabled operations to scale during period of rapid 230%+ growth.
EDUCATION
University of St. Thomas
Bachelor's degree
University of St. Thomas
Bachelor Arts
ABOUT SUSAN LUCAS
CHIEF INFORMATION & TECHNOLOGY LEADER With experience as both an internal IT leader and a consultant, vendor, and service provider, I know first-hand the challenges, needs, and objectives of both sides of this relationship. In each of these distinct roles, I have proven my ability to get the job done through excellent planning and collaboration. As a technologist, I bridge the gap between business and IT. The business, its operations, and needs pique my interest. My uncanny ability to translate technology into terms that remove complexities and are understood by non-technical professionals enabling technology and business to align. Consulting requires the ability to deal with ambiguity, communicate with people at all levels of the business, and charting a path to move forward. I combine all of these capabilities with a penchant for action to enable organizations to grow, expand, and sustain operations. I thrive on opportunities to challenge and change the status quo. I take the time to gain insights into business operations, the industry, and relevant technologies. Armed with that understanding, I can accurately identify the levers that will have the most and best impact. I leverage my innate understanding of people to build strong teams. I know how to place people in roles that capitalize on their strengths, leading to higher levels of productivity and satisfaction. My evident care for the people I work with results in trust and confidence.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.