Susan Francke Norris
Customer Success Director @Smart Energy Water
San Francisco, CA, US
EMAILS
s••••••••@sew.ai
MOBILE NUMBERS
+19•••••••09
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WORK HISTORY
May 2025 — Present
Customer Success Director @Smart Energy Water
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US
Work with existing and new customers to develop strategies to identify and provide solutions to key customer issues.
EDUCATION
1983 — 1984
Penn Valley College
Accounting
2007 — 2007
UC Berkeley Extension
Certificate, Product Management
SKILLS
Business StrategySalesCross-Functional Team LeadershipProject PlanningIntegrationManagementTeam BuildingLeadershipTrainingBusiness Process ImprovementCustomer Relationship Management (Crm)Business DevelopmentCrmAnalysisPolicyOperations ManagementProgram ManagementSix SigmaStrategyEnergyCustomer ServiceStrategic PlanningBudgetsProcess ImprovementMarketingEnergy Efficiency
ABOUT SUSAN FRANCKE NORRIS
My leadership in business strategy has been instrumental in driving transformative…
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