Susan Mills

About Susan Mills

Epic Trainer credentialed with over twelve years of Epic Support and in-classroom training Experience. Trained Providers and Medical Staff the Epic Application throughout Northern California, for Kaiser Permanente, for over 30 implementation sites and across most medical disciplines. Taught Medical Personnel how to build smart phrases, smart text, preference lists for medications, procedures and lab or radiation orders, diagnosis, and adding patient instructions. How to use the in-basket, working with staff messages, patient messaging and checking lab results. Strong training skills with all levels of employees, training up to 40 individuals within a lunch and learn setting. Internal and external customer support with experience in organizing and following up in a timely manner. Devising and implementing innovative strategies, assessing learning styles, building relationships and finding solutions to technical problems. Working on multiple projects simultaneously under high-pressure situations while consistently meeting strict deadline schedules. Specialties: Human Resources, Staffing, Disability and LOA Management, & Electronic Medical Records (EMR) Implementation and Training

Experience

1. Epic Ambulatory Software Trainer

   Pivot Point Consulting

   Mar 2020 — Present · Olney, IL, US

   Training Medical Professionals to use the Epic Ambulatory Software. Ensuring that all questions and problems are taken care of.

Education

• California State University - East Bay

  Bachelor of Science, Industrial Psychology

  1995 — 1997