Susan Dalebout

About Susan Dalebout

Results-oriented and strategic executive leader with over 18 years of experience managing teams to success in business development, sales, operations, and more. Particularly skilled in all aspects of personnel management, efficient problem solving, and building relationships with employees and clients that positively impact the bottom line. » Respected leader and mentor skilled at keeping my team strong, adaptable, and effective in high-stress situations, particularly during complex projects or times of change. » Extensive experience in all aspects of personnel management, including recruitment, onboarding, training, and ongoing professional development. » Demonstrated expertise in various areas of sales and customer experience, including inside sales management, SaaS sales and implementation, B2B sales, and client success operations.» Measurable success producing annual forecasts and building profitable businesses in competitive markets.» Proven ability to effectively measure success by focusing on and closely tracking data analytics.» Passionate about employee engagement and creating a strong culture where team members can thrive. In a recent role, I served as the Employee Engagement Committee Chair and worked to build an environment that ultimately produced the highest employee engagement results in the company as well as industry-leading employee satisfaction scores.» Analytical and detail-oriented, with a unique ability to quickly identify and implement improvements, while focusing on successful change management. » Experienced remote employee and manager, with an ability to be a meaningful team player and successful leader from anywhere in the country.Business Development | Change Management | Team Leadership | P&L Management | TrainingSales Management | Business Operations | Cross-functional Team Leadership | Revenue ForecastingBudgeting | Go-to-Market Strategy & Planning | Conference Presentations | Client RelationsRemote Management | Team & Corporate Culture | Employee Engagement | B2B SaaS Sales | Customer Experience Management | CRM Management

Experience

1. Head of Client Success Nha, Public Safety Group and Jones & Bartlett Learning

   Ascend Learning

   Jan 2026 — Present · Salt Lake City, UT, US

   Leader for Client Success Teams for National Healthcareer Association, Public Safety Group, and Jones & Bartlett Learning, charged with optimizing customer journey and product adoption. Identify and lead the implementation of customer education strategies leading to increased client satisfaction and retention. Develop best practices for team operations to enhance overall efficiency and performance.

Education

• Duke University

  Online Learning/Distance Learning Certificate

  2020 — 2020

• Cornell University

  Executive Leadership Certificate

  2019 — 2020

• Penn State University

  M.P.S., Human Resources and Employment Relations

• Cornell University

  High Performance Leadership Certificate

  2019 — 2020