Susan Crockett
HR Operations Director @Experian
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WORK HISTORY
HR Operations Director @Experian
Scaled HR service delivery by enabling 200+ automated workflows, redesigning end-to-end HR processes and system-driven solutions across onboarding, employee lifecycle, and reporting• Delivered global onboarding transformation by leading implementation and administration of Oracle onboarding platforms (US, Costa Rica, global rollout), standardizing workflows and improving adoption across regions• Enabled seamless system connectivity across HR platforms by defining integration requirements and end-to-end data flows and partnering with technical teams to implement integrations with ServiceNow and external vendors• Improved system effectiveness and scalability by translating business needs into functional system design, workflow configuration, and platform enhancements across Oracle-aligned HR systems and tools• Rebuilt lost system functionality and improved automation coverage by teaching myself Power Automate, Power Automate Desktop, and Office Scripts, restoring and enhancing onboarding workflows following transition to SmartRecruiters and Clickboarding• Strengthened platform governance and data integrity by overseeing system administration, ensuring alignment with enterprise standards and audit requirements• Reduced operational inefficiencies and failure demand by leading global process harmonization and workflow standardization, improving throughput, accuracy, and user experience• Acted as a de facto solution architect by owning requirements, workflow design, and integration strategy, partnering with engineering teams to deliver scalable, end-to-end HR technology solutionsOracle HR Systems Implementation & Architecture (Experian• Delivered multiple Oracle HR system implementations as measured by successful global deployments of Oracle Taleo and Oracle Onboarding by leading requirements definition, workflow design, and system configuration
EDUCATION
University of Minnesota
Bachelor of Science, Psychology
SKILLS
ABOUT SUSAN CROCKETT
EXECUTIVE PROFILEHR Technology and Operations leader with 20+ years of experience designing and implementing scalable HR systems, including multiple global Oracle recruiting and onboarding deployments. Proven ability to translate business requirements into system architecture, workflows, and integrations that improve efficiency, data integrity, and user experience.Recognized for operating at the intersection of HR, IT, and systems teams—defining solutions, driving global adoption, and enabling connected, end-to-end HR processes across platforms. CORE STRENGTHS· Oracle HR Systems & Architecture Oracle Taleo (Recruiting), Oracle iRecruitment, Oracle Onboarding (global implementations), Oracle-aligned HR platforms, ATS & onboarding systems · Solution Design & Requirements End-to-end process design, fit-gap analysis, requirements definition, workflow configuration, business-to-system translation · Integrations & Data Flow System integrations (HR platforms, ServiceNow, vendors), integration requirements, downstream system alignment · HR Technology Delivery & Lifecycle Global implementations, UAT/SIT coordination, release readiness, adoption planning, change impact assessment · Data, Reporting & Governance HR data workflows, reporting & analytics enablement, data validation, system governance, access controls, audit readiness · Security & Compliance Role-based access concepts, system governance, compliance alignment (regional/global), risk mitigation · Process Harmonization & Transformation Global process standardization, shared services enablement, operational scalability, continuous improvement · Stakeholder Leadership & Change Executive stakeholder engagement, HR–IT partnership, cross-functional leadership, change management & adoption
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