Susan Criswell

About Susan Criswell

With over a decade of experience in talent development and employee engagement, I currently serve as Talent Development Manager at Frank, Rimerman + Co. LLP. I focus on implementing best practices in performance management and aligning employee goals with professional development opportunities. My work includes facilitating leadership development workshops and identifying strategic learning solutions to elevate job satisfaction, performance, and goal achievement across the organization. Guided by a strong foundation in learning management and talent management, I am committed to fostering employee growth and development. Through innovative workshops and targeted learning programs, I help teams close skill gaps, improve collaboration, and enhance engagement, ensuring both individual and organizational success.

Experience

1. Talent Development Manager

   Frank, Rimerman + Co. LLP

   Apr 2023 — Present · San Francisco, CA, US

   Developed and facilitated leadership development programs for current and emerging leaders, improving professional effectiveness for 250+ managers firm-wide. • Developed performance and development coaching programs fostering a culture of continuous development and accountability, achieving a 16% increase in engagement ratings after the first year.• Implemented a performance management program, aligning employee goals with professional development opportunities, resulting in a 20% improvement in goal achievement rates and an 11% increase in firm-wide performance.

Education

• Fresno Pacific University

  Bachelor's degree, Liberal Arts and Sciences/Liberal Studies

• Fresno Pacific University

  Bachelor of Arts, Liberal Arts and Sciences/Liberal Studies

• California State University, Fresno

  Teaching Credential, Multiple Subject (Elementary)

• Excelsia University College

  Bachelor's degree, Study Abroad

Skills

• Research
• Performance Management
• Insurance
• Microsoft Excel
• Powerpoint
• Event Management
• Access
• Excel
• Administration
• Data Analysis
• System Administration
• Leadership
• Human Resources
• Training
• Windows
• Marketing
• Word
• Program Management
• Microsoft Office
• Management
• Onboarding
• Teaching
• Outlook
• Software Documentation
• Documentation
• Social Media
• Customer Service
• Microsoft Word
• Employee Relations
• Data Entry