Susie Cliffel

About Susie Cliffel

As an Associate Director of Business Sales at Verizon, I oversee a team of Strategic Account Managers who deliver wireless solutions to various industries and sectors. With over 20 years of experience in sales and marketing, I have grown during challenging times and exceeded challenging sales targets. To do that, I had to develop a diverse and talented sales force to deliver what matters most to our clients. We do that by building relationships, digging in and asking questions, and focusing on their needs, first. My mission is to help our clients increase their productivity and efficiencies with real-time solutons. We have to act on what we learn and then deliver when it matters most. And, that is now. We cannot serve our customers if we are not focused on them.

Experience

1. Associate Director, Business Sales

   Verizon

   Dec 2015 — Present · Cleveland, OH, US

   Manage Business and Strategic Account Managers within defined geographical and/or vertical territories• Consistently meet and exceed robust sales targets across a variety of solutions• Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes to improve frontline or customer experience• Select, develop, train, and retain diverse sales force of top talent• Analyze key performance indicators, leveraging tools such as SalesForce, to gauge business health on a daily, weekly and monthly basis• Track and report key financial, budget, and sales metrics to leadership• Participate in executive briefings and customer presentations• Interface directly with clients at all levels to provide consistent, high-quality technical sales across emerging technologies• Recognized for performance excellence across key metrics, including Winner’s Circle and Diamond Club

Education

• The University of Akron

  Bachelor's Degree

• Archbishop Hoban High School

  Graduate

Skills

• Direct Sales
• Sales Process
• Unified Communications
• Federal Government
• Sales Force Development
• Mobile Devices
• Cellular Communications
• Managed Services
• Strategic Partnerships
• Relationship Marketing
• Mobile Technology
• Salesforce.com
• State & Local Government Sales
• Sales Operations
• 4g
• Customer Experience
• Solution Selling
• Territory Management
• Wireless Broadband
• Voip
• M2m
• Sales Presentations
• Education Sales
• Relationship Selling
• Marketing Communications
• Social Media
• Direct Mail Campaigns
• Collateral Materials Development
• Corporate Events
• Coordinating Events
• Private Events
• Networking
• Local Government
• State Government
• Telecommunications
• Customer Retention
• Account Management
• Wireless
• Sales
• Cold Calling