Susan C. Kent
SVP, Business Modernization and AI Enablement at Truist
- Role
- SVP, Business Modernization & Ai Enablement at Truist
- Location
- Avondale Estates, GA, US
- LinkedIn followers
- 500 followers
About Susan C. Kent
With over a decade of experience in digital innovation and business transformation, I currently serve as Senior Vice President of Business Modernization and AI Enablement at Truist. My work focuses on integrating cutting-edge tools and AI-driven capabilities to enhance digital platforms, client experience, and marketing strategies. Passionate about aligning technology with business goals, I strive to foster operational efficiency and deliver impactful performance outcomes. My role allows me to bring a collaborative and solution-oriented mindset to empower teams and drive strategic change. At Truist, I lead initiatives aimed at increasing the adoption of AI and modern technologies across key business functions. By enabling cross-functional collaboration and leveraging risk management and problem-solving skills, I contribute to optimizing platform performance and aligning organizational strategies. My focus on innovation and efficiency ensures sustainable growth while advancing the organization\'s commitment to exceptional client experiences.
Experience
SVP, Business Modernization & Ai Enablement
Oct 2025 — Present · Atlanta, GA, US
Increasing use of modern tools and AI-enabled capabilities across Digital, Client Experience and Marketing, to drive performance outcomes and operational efficiency.
Education
Georgia Tech Scheller College of Business
Master of Business Administration - MBA, Technology Management & Innovation
Georgia Institute of Technology
Master of Business Administration - MBA, Management of Technology
2018 — 2019
Huntingdon College
BA, English, Drama, History
DeVry University
BS, Information Technology
Skills
- Rup
- Internet Banking
- Product Management
- Consulting
- Quality Center
- Requirements Analysis
- Software Documentation
- Sdlc
- Strategic Planning
- Analytics
- Banking
- Agile Methodologies
- Testing
- Process Improvement
- Product Development
- Analysis
- Business Process
- Quality Assurance
- Marketing
- Requirements Gathering
- Competitive Analysis
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