Susan Chapman-Hughes
Managing Partner; Board Member; Frmr EVP at American Express
- Role
- Board Member at Toast
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Susan Chapman-Hughes
I advise pre-IPO and public companies across sectors — from AI to agtech — and serve on the boards of Toast and J.M. Smucker. I\'ve seen what it looks like when companies get technology right, and what it costs when they don\'t. Over a decade at American Express, most recently as EVP, put me at the center of a global institution during one of the most disruptive periods in financial services. Digital transformation, p&l turnaround, operations, building capabilities at scale — that was the work. If you\'re scaling fast or looking to accelerate your business while trying to future-proof your AI and technology capabilities before the window closes, I know how to move that needle. Open to in-house roles where this kind of work happens at the center of the business, not the edges.
Experience
Board Member
Feb 2021 — Present · Boston, MA, US
Serve as Independent Director and Chair of the Compensation Committee of Toast Inc. Also serve on Nominating and Governance Committee. Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.
Education
Vanderbilt University
Bachelor of Science, Engineering
University of Wisconsin-Madison
Master, Business Administration; Real Estate Finance and Urban Land Economics
University of Massachusetts Amherst
Master, Regional Planning
Skills
- Acquisitions
- Asset Managment
- Financial Analysis
- Due Diligence
- Change Management
- Corporate Real Estate
- Strategic Planning
- Portfolio Management
- Mergers
- Financial Modeling
- Valuation
- Capital Markets
- Financial Services
- Real Estate
- Negotiation
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