Susan Chambers
Senior Business Analyst | Product Owner | Business Systems Analyst | Enterprise Digital Transformation | Program Manager | Agile | Certified Scrum Master | Lean Six Sigma | Change Management | Trainer
- Role
- Senior Business Analyst at BG Staffing
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Susan Chambers
About Me I’m a Senior/Lead Business Analyst with over 10 years of experience…
Experience
Senior Business Analyst
Dec 2024 — Present · Plano, TX, US
Led enterprise-wide process improvement initiatives across core platforms including Salesforce and UKG, and other recruiting and HR applications, aligning with Lean Six Sigma and Agile best practices to support operational excellence goals- Collaborated cross-functionally across Sales, Training and Recruitment Operations to streamline knowledge sharing and standardize process documentation, resulting in faster ramp-up for team and improved support across the full customer and candidate lifecycle- Designed and implement a scalable knowledge management tool in IT team that eliminated documentation gaps, accelerated team member onboarding, and significantly reduced SLA turnaround times for production support through improved self-service and issue resolution efficiency- Partnered with Agile software development teams to deliver customer-centric enhancements and critical bug fixes, ensuring consistent value delivery across product iterations- Championed Agile best practices by coaching cross-functional teams on ceremonies, backlog refinement, estimation, systems and process documentation, fostering a culture of continuous improvement- As Product Owner, initiated and led root cause analysis on recurring support ticket trends, collaborating with business training teams to identify systems training gaps, resolve high-impact issues, and enhance user experience through targeted process and training improvements.
Education
University of Northampton (formerly Nene University College)
Higher National Diploma
De Montfort University
Bachelor of Arts (B.A.) Honors
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