Susan Conner
Customer Success | TierPoint
- Role
- Customer Success Manager at TierPoint
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Susan Conner
Dynamic Customer Success Manager driving results for TierPoint’s marquee clients—including top telcos like Verizon and Lumen, global enterprises such as Meta, Google, Apple, and AWS, and impactful NGOs and PNW state infrastructure stalwarts. Leveraging a blend of tech savvy and consultative relationship-building, I thrive in complex, multi-stakeholder environments to optimize customer engagement, retention, and growth. Passionate about tuning the customer journey and bridging business goals to cloud, colo, and IT solutions that help clients shine.
Experience
Customer Success Manager
Feb 2025 — Present
Education
University of Colorado Boulder - Leeds School of Business
MBA, Entrepreneurial and Small Business Operations
1999 — 2001
Emory University
BA, English
1991 — 1993
Skills
- Public Speaking
- Customer Retention
- Customer Service
- Account Management
- Customer Experience
- Start-Ups
- Management
- Project Management
- Strategic Planning
- Brand Implementation
- Enterprise Software
- Consulting
- Strategic Partnerships
- Marketing
- Publishing
- Virtualization
- Communication
- Customer Satisfaction
- New Business Development
- Entrepreneurship
- B2b
- Solution Selling
- Saas
- Swot Analysis
- Vmware
- Itil Certified
- Sales
- Financial Analysis
- Business Development
- Software as a Service (Saas)
- Leadership
- Strategy
- Marketing Strategy
- Disaster Recovery
- Social Media Marketing
- Networking
- Cloud Computing
- Customer Acquisition
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