Susan C. Scott
Houston Ship Channel External Affairs Manager Sr Advisor, External Affairs @LyondellBasell
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WORK HISTORY
Houston Ship Channel External Affairs Manager Sr Advisor, External Affairs @LyondellBasell
In these roles, I knew I wasn’t just managing operations, I was stepping into a position where I could bridge the gap between business performance and community impact. I lead a dedicated team that supports our operating units, collectively overseeing operations that involve thousands of employees. Every day, I focus on making sure our work runs smoothly and responsibly, keeping both our people and the communities we serve at the heart of what we do.One of the most rewarding aspects of my role has been leading our company’s participation in Community Advisory Panel Lyondell Equistar (CAPLE). CAPLE isn’t just a meeting—they’re conversations that matter. I’ve built strategic external partnerships that go beyond transactional value—they’re about creating long-term, meaningful relationships that strengthen our company’s social license to operate.To measure the real impact of our work, I was part of the team that established metrics that evaluate the effectiveness of our partnerships and programs. I’m especially proud of the work we do in supporting the site’s volunteer efforts on strategic projects throughout the community. By helping our teams see their role in our broader mission, we’ve enhanced external affairs and built a company identity that truly sets us apart from our competitors.• Delivered crisis events at chemical plants, including pipeline leaks, excessive flaring and severe weather.• Developed bilingual communications, including emergency notifications, boosting website traffic and reaching a bi-lingual audience.• Served as an author and project manager for Community Engagement Plans, Community Benefits Plans and related initiatives.• Represented company in stakeholder meetings and public presentations, managing negotiations and diffusing challenging situations.
EDUCATION
Stephen F. Austin State University
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
West Virginia University
Graduate Certificate, Leadership
Texas Tech University
Master's, Strategic Communication and Innovation
SKILLS
ABOUT SUSAN C. SCOTT
Throughout my career, I’ve been drawn to the intersection of storytelling, strategy and stakeholder impact. As a versatile and analytical Strategic Communications Leader, I’ve had the privilege of shaping narratives, managing reputational risk, and building meaningful engagement across diverse industries and geographies.My journey has taken me from high-stakes boardrooms to grassroots community meetings—and everywhere in between. I’ve led communications through complex corporate transitions, managed crises under pressure, and crafted executive messaging that connects, inspires and drives action. Whether I’m steering public affairs initiatives, managing media relations, or aligning government and community interests with business goals, I thrive on turning complex challenges into clear, compelling strategies. My specialties are as follows;Stakeholder Engagement | Crisis Communications | Executive Communications | Reputation Management | Strategic Planning & ExecutionOne of my greatest strengths lies in building trust, both internally and externally. I’ve cultivated strong relationships with stakeholders, policymakers, media representatives, and community leaders, always with a long-term view of social license and sustainable growth. I bring a collaborative mindset and a calm, confident voice to the table—especially when the stakes are high.Equally important, I’m passionate about leadership. I’ve led and mentored high-performing, geographically dispersed teams, empowering them to take ownership of their roles, stretch their skills and deliver measurable results. I believe the best communications leaders don’t just shape messages—they shape culture.A list of my notable accomplishments includes;• Increased community involvement in the Community Advisory Panel Lyondell Equistar (CAPLE) by engaging new stakeholder groups.• Grew LinkedIn followers for a business account from 1.5K to 15K+ through strategic leadership across PR, social media, marketing and events.• Boosted employee engagement to 68% by leading end-to-end development and launch of a SharePoint intranet.• Generated 500K+ page views by launching and managing the company’s blog and online newsroom.
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