Susan Carr

About Susan Carr

Lean, Operations and Account Management Professional with IT Project Management background (including Agile Product Owner roles). Extensive experience leading customer implementations, new product launches and technology projects while innovating business processes to reduce costs and improve ease of doing business. Known for customer focus and ability to formulate strategy and drive it to completion. Key strenghts include results oriented leadership, building strategic partnerships, problem solving and communication/presentation skills.Specialties: Business & Technology Strategic PlanningLean Programs for demonstrated Business Process ImprovementKey Client Management & Insurance OperationsStaff DevelopmentProject Management

Experience

1. VP, Technology & Operations - Ocean Marine Division

   Great American Insurance Group

   Jan 2023 — Present

   Modernize technology platform of Ocean Marine division for profitable growth. Transition and improve internal operations to meeting the needs of Producers and Insureds. Introduce and grown LEAN in the culture of the Ocean Marine division. Navigate the change curve with Executive team, employees and other partners to realize the value of our technology investments.

Education

• University of Kentucky

  Bachelors, Business Administration, Finance, Political Science

Skills

• Project Management
• Crm
• Strategic Planning
• Business Process
• Business Analysis
• Property & Casualty Insurance
• Business Process Improvement
• Risk Management
• Process Improvement
• Leadership
• Insurance
• Product Development
• Account Management
• Strategy
• Management