Susan Britt
Certified High Performance Coach | ServiceNow Practice Lead | MVP x5 | CTA | CIS x2 | CAD | CSA | Real Estate Investor
- Role
- Director, Servicenow at Desby Technologies
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Susan Britt
Experienced global leader with a passion for client success, team building, mentoring, training, and communication. Over 25 years experience in technology, partnering across the ecosystem supporting a variety of industries to include Healthcare, Government, Education, Finance, Energy, Manufacturing, Services and Technology. Specializes in leveraging ServiceNow leading practices to ensure best in class employee experience.ServiceNow MVP, Certified Technical Architect, Certified Developer, Administrator and Implementation Specialist in HR Service Delivery (HRSD) and Customer Service Management (CSM), HR Enterprise Suite Certification with Micro-Certs in Predictive Intelligence, Virtual Agent, HR Integrations, Service Portal, Performance Analytics, and more.
Experience
Director, Servicenow
Dec 2025 — Present
Drive the strategic direction, operational excellence and global growth of DESBY\'s ServiceNow practice. • Provide oversight to the ServiceNow practice, including delivery, operations, customer success and talent - Own CSAT, profitability and delivery performance - Attract and retain top ServiceNow talent to support sustained growth - Develop and govern delivery standards, methodologies and leading practices • Architect and maintain a single, scalable global delivery model for implementations, managed services and long-term client success• Partner with Sales as external-facing lead to elevate our brand in the ServiceNow ecosystem• Partner with Sales to drive revenue growth and pipeline execution• Partner with Executive Leadership on business planning, market expansion and growth strategies
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