Susan Ratzsch
Delivery Manager @Randstad Digital Americas
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WORK HISTORY
Delivery Manager @Randstad Digital Americas
Oversee account management for high-profile clients, generating an average annual revenue exceeding $20 million- Cultivate strong partnerships with clients, fully aligning with their strategic roadmaps and business objectives- Provide ongoing strategic leadership, ensuring delivery excellence, resource management, project management, and professional development- Implement robust governance and reporting mechanisms for program delivery, resource performance, SLAs, financial metrics, and client satisfaction indices- Drive operational efficiency, process optimization, and continuous improvement to meet client expectations and enhance service delivery- Execute strategic intake processes, including the recruitment, screening, and submission of top-tier candidates, ensuring talent acquisition aligns with client needs- Lead UI/UX/EX and UXR/UXROps capabilities for Solutions team recruitment, ensuring alignment with user experience best practices and industry standards.
EDUCATION
Art Academy of Cincinnati
BFA
SKILLS
ABOUT SUSAN RATZSCH
Skilled in partnering, managing and assembling global and large-scale project solutions…
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