Susana Zhao
Senior Account Manager @Myzone Ai
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WORK HISTORY
Senior Account Manager @Myzone Ai
Vancouver, BC, CA
I partner with organizations across industries to support the successful adoption and implementation of AI-driven solutions.In this role, I serve as the primary point of contact between clients and internal teams, ensuring business objectives are clearly translated into structured execution plans. While I do not define technical architecture, I bring strong understanding of automation capabilities and work closely with product and development teams to align scope, expectations, and delivery milestones.My focus areas include:• Supporting AI implementation initiatives from early-stage needs assessment through launch and post-implementation follow-up• Coordinating cross-functional collaboration across product, engineering, and operations• Managing timelines, stakeholder communication, and delivery checkpoints• Driving renewal strategy, upsell opportunities, and long-term account growth• Supporting sales progression through solution walkthroughs and structured follow-up
EDUCATION
The University of British Columbia
Bachelor of Commerce - BCom, Marketing
UBC Sauder School of Business
Bachelor of Commerce - BCom, Marketing
UBC Sauder School of Business
Master of Business Administration - MBA
British International School Ho Chi Minh City
International Baccalaureate (IB) Diploma
SKILLS
ABOUT SUSANA ZHAO
I work at the intersection of client strategy, growth, and AI-driven solutions.My career began in performance marketing, where I led multi-channel campaigns across English and Chinese digital ecosystems. Over time, I became increasingly drawn to the systems behind performance, how processes scale, how automation improves efficiency, and how technology supports measurable business outcomes.Today, as a Senior Account Manager at MyZone AI, I partner with organizations across industries to support AI automation initiatives from discovery through implementation. I serve as the bridge between business stakeholders and technical teams, ensuring alignment, clarity, and structured execution throughout the process.While I am not responsible for defining the technical architecture, I bring strong understanding of automation capabilities and help translate business objectives into actionable implementation plans. In parallel, I drive account growth through renewal strategy, expansion opportunities, and ongoing performance reviews.I bring a combination of marketing insight, commercial awareness, and structured account leadership to help organizations adopt AI solutions with confidence and clarity.
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