Sue Brown
Director Of Client Services at BenefitScape with ACA Compliance expertise
- Role
- Director of Client Services at BENEFITSCAPE
- Location
- Ashland, MA, US
- LinkedIn followers
- 500 followers
About Sue Brown
At BenefitScape, my primary mission is to foster enduring customer relationships and…
Experience
Director of Client Services
Dec 2020 — Present · Natick, MA, US
BENEFITSCAPE is the leading specialist in ACA Compliance. Our best-in-class services & intelligent ACA_REGTECH work reporting magic for of employers on all HCMs & across all data sources.Managing Affordable Care Act Compliance Project for 100 strategic accounts representing approximately $1.5 million in annual maintenance revenue.Responsible for training and management of two direct reports with extensive client relationship management experience.Work closely with the Data Management and Development team to ensure accurate and compliant project results.Cultivate high volume of referral business from former customers and benefits brokers.Continually strive to improve on existing processes to enhance the customer onboarding process and streamline the user experience.Recognized for nurturing strong customer relationships that have resulted in multiple year contracts, increased business through ancillary products and client referrals.
Education
Saint Anselm College
Bachelor of Arts, Political Science
1984 — 1988
World at Work
Benefits Certification (In Progress)
2017
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