Susana S.
Humble Agile Leader serving with a strong Technical Program Manager foundation and social-emotional superpowers.
- Role
- Scrum Lead, Agile Coach, Consultant at Universal Music Group
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Susana S.
As an accomplished Agile Leader, Coach, and Consultant with 10+ years of experience, I have successfully delivered strategic, complex technology integrations for SaaS platforms supporting e-commerce transactions, mobile apps, insurance quotes, finance-related, and HIPAA-dependent products. With a focus on mitigating risks related to compliance deadlines, payment systems, and business metrics, I have led and coached dozens of scrum and executive-level teams to practice continuous learning, setting goals, objectives and key results (OKRs) to measure meaningful, incremental outcomes. I adapt and implement processes to the evolving needs of transitioning businesses to ensure increased responsiveness and agility in the marketplace. My efforts have made significant impact, including marked increases in client acquisition, overall earnings, product quality, accountability, collaboration, and engagement for both medium and large enterprises.#susana76708/20/2025
Experience
Scrum Lead, Agile Coach, Consultant
Jul 2023 — Present · Los Angeles, CA, US
Education
Peking University
EAP Year Abroad, Chinese Media & Language
San Francisco State University
Certificate, Project Management Program
California State University, Chico
M.S., Computer Science, Software Engineering
UC San Diego
B.A., Visual Arts, Media
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