Susana McVey

Principal Process Manager

Role: Principal Process Manager at Capital One
Location: Las Vegas, NV, US
LinkedIn followers: 500 followers

About Susana McVey

Bi-lingual Call Center Professional. Currently manage two supplier call centers in Nicaragua and Colombia. Have worked in successful implementation of large multi-site conversion, Process Management with international multi-site call calibrations in Spanish, Risk Management for Customer Resiliency, Successfully assisted multiple professionals into promotional roles. Have successfully led our BRG\'s Hispanic Heritage Month events for the last 4 years. Planning and Implementing our BRG\'s initiatives within this DIB space.

Experience

Principal Process Manager
Capital One
Mar 2025 — Present

Contact information

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•••••@capitalone.com
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Current company

Capital One

Financial Services · 83K employees · Mclean, Virginia, United States

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

capitalone.com

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