Susana Yourgules
Customer Success Enablement Manager @Connecteam
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WORK HISTORY
Customer Success Enablement Manager @Connecteam
ABOUT SUSANA YOURGULES
Susana Yourgules helps customer success teams scale smarter.She is the first US Customer Success Enablement Manager at Connecteam where she is building the foundation for the CS enablement and operations function. Her work focuses on creating systems, strategies, and training programs that help teams work efficiently and drive meaningful results.Previously Susana launched and scaled the mobile onboarding team at Owner.com. She built the team from the ground up, onboarded more than 500 customers in one year, and reduced time to launch by 79 percent. She also created onboarding infrastructure and training that balanced technical expertise with strong customer relationships.Earlier in her career she managed large customer portfolios at ChowNow and ezCater. Across every role she has focused on adoption, retention, and cross functional collaboration to improve the customer experience. Her background in frontline hospitality and transportation roles gives her a strong understanding of small business owners and how to support them.Susana is passionate about simplifying complexity, enabling others, and building scalable solutions that make a lasting impact.
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