Susana Slavnik
Song Account Lead @Accenture Song
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WORK HISTORY
Song Account Lead @Accenture Song
Calgary, AB, CA
Global management consulting and professional services company that provides strategy, consulting, digital, technology and operations services. Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media, brand and campaign development, content and channel orchestration. From consulting and creative campaigns to insights and analytics, we’ve got the speed, scale and strategic thinking to help CXOs, CMOs and brands make an impact at every stage of the customer journey. We combine insights, creativity, technology and run experience to deliver world-class experiences at every marketing touchpoint.
EDUCATION
Royal Roads University
Masters Certificate in Executive Coaching
Wilfrid Laurier University
MBA
University of California, Berkeley
Digital Transformation: Leading People, Data, Technology
Schulich School of Business - York University
Masters Certificate in Project Management
University of Waterloo
HonsBA
SKILLS
ABOUT SUSANA SLAVNIK
I am passionate about translating human experience needs into digital services and products that Canadians want to use.Reinventing future-ready services takes bold thinking, AI, and deep understanding of domain, especially in government. It also takes a precise and calm understanding of how to navigate ambiguity, leverage cross-discipline ideas and build high-trust client relationships.As a high-agency account lead for Accenture Song, I bring our top talent and capabilities to work on complex experience problems, at speed and at scale. My sweet spot is building teams that are able to see around corners - where high performers think critically and creatively.My areas of executive expertise as a professional management consultant are:• Business & Service Transformation • Program Management Office Delivery • Licensing & Permitting, Care Enablement • Strategic Planning, Governance, Advisory• Organizational Change Management • SI Delivery (ServiceNow, Salesforce)• Certified Executive Coach (CEC), Agile ICF• Volunteer Board Leadership MBA, CMC, McPM, CEC, ACC, SCM, PMI FELLOW, Prosci, I am about getting an organization where it needs to go, I am also about time with my family and friends; enjoying cabin life and mountain fun. I\'m always learning.this year its all things AI, exploring Italy, and how to - yes, play Client Highlight:Advisory and delivery lead of a multi-million permitting application for the Government of Alberta, Ministry of Environment and Protected Areas.Built on the SaaS ServiceNow platform, it modernizes the citizen and regulatory experience.Its a marquee program for the Government of Alberta as part of ‘Cut the Red Tape’ initiative.This business modernization program went live with MVP in 6m, decommissioned 20+ legacy systems, and created a unified future state digital workflow across the province for 16 approval types, including a web of complex integrations. As a result of that work, approval timelines declined 57%(70 days sooner) decreasing the time to economic value for Albertans. We were successful in large part because the government leadership understood how to prioritize value and make the needed operations and policy changes.
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