Susana MacHado Lores
Senior User Experience Designer @Quest Diagnostics
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WORK HISTORY
Senior User Experience Designer @Quest Diagnostics
Work on self-service portal to streamline interactions between hospitals, healthcare systems, and Quest Diagnostics. Lead UX interaction design across the platform, focusing on simplifying complex workflows and enabling customers to manage accounts and lab tests independently.• Improved task success rates and reduced support tickets through delivering user-centered solutions using Figma, including usability testing and design system integration.• Streamlined workflows, simplified interactions, and enhanced user experience by conducting heuristic evaluations to identify usability gaps, collaborating with diverse teams to validate and implement design solutions, and ensuring a more intuitive self-service portal that empowers hospital and healthcare system clients to manage accounts and lab tests independently.
EDUCATION
Instituto Superior de Diseño ISDI
Bachelor's degree | Visual Design
LUMA Institud
Human - Centered Design
Center for the Development of Communication
Certification in Basic Photography
Springboard
UX Design
Polytechnic Institute Fernando Aguado y Rico
Vocational and Technical Education | Technical Computing, Specialization in Digital Design
Academy of Arts and Crafts
Specialttation in photography
ABOUT SUSANA MACHADO LORES
Strategic professional for driving business impact, delivering intuitive, scalable, user-centered designs while fostering collaboration, enabling teams to achieve high performance. Dedicated to prioritizing final product quality and effectiveness of workflows, building systems and processes to align UX with product, engineering, and business goals. Meticulous in translating research insights into actionable design solutions, enhancing engagement and usability. Critical thinker and problem solver to identify pain points and gaps, streamline processes, and create resolutions to meet user and business needs. Advocate for accessible and culturally inclusive user experiences through research and design.Core Competencies:User Experience Interaction (UX)| User Experience Interface (UI)| UX Research & Execution| DesignOpsBilingual - English & Spanish | Problem Solving | Cross-Functional Team CollaborationTime Management | Project Management | Inclusive Design & Accessibility ComplianceTechnical Skills:Design Tools: Figma, Sketch, Axure, InVision, Adobe XD, Illustrator, Photoshop, InDesignMethodologies: Design Thinking, User-Centered Design, AgileFrameworks: Google Material Design, BootstrapTesting Methodologies: Heuristic Evaluation, Usability Testing, A/B Testing, User Feedback Synthesis User Experience (UX) Interaction Design: Requirements gathering, concept ideation, design strategy, information architecture, task flows, user flows, low & high-fidelity wireframes, interaction patterns, prototyping (low- and high-fidelity), and designing and redesigning native mobile apps, web apps, and enterprise platforms.User Interface (UI) Design: Visual design, typography, color theory, layout design, interactive components, style guides, and design systems. Proficient in creating pixel-perfect UI, ensuring accessibility compliance, and designing responsive web and mobile interfaces.User Experience Research (UXR): Benchmarking, heuristic & competitive analysis, research plans, stakeholder and user interviews, business analysis, product audits, journey mapping, personas, ethnographic research, and defining HMW statements.
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