Susana Gomez
Customer Service Rep @Senture, LLC
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Rep @Senture, LLC
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instructions. • Document each customer’s inquiry information into a database. • Verify customer’s information, making corrections and updates as needed. • Actively listen to and recognize opportunities to offer additional information to callers ensuring the caller and client have received the best customer service experience possible. • Follow-up with callers as necessary. • Use statistical contact center data to make improvements to performance. • Outbound calling for surveying to obtain client specific feedback information.
EDUCATION
University of Phoenix-Mcallen,Texas.
Bachelor’s Degree, Bachelor of Science, Business Management, 3.31 GPA
ABOUT SUSANA GOMEZ
Highly competitive, self-starter, organized, and goal oriented. • Skillful at…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.