Susan Zou
Principal Process Improvement Manager @Alaska Airlines
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WORK HISTORY
Principal Process Improvement Manager @Alaska Airlines
Designed and launched a streamlined request tracking system and dashboard for the retirement team, enhancing visibility into request status and key metrics to drive transparency and faster SLAs, significantly improving employee experience• Developed and implemented a new employee file request workflow, cutting average fulfillment time by 4 days through process optimization• Enhanced the leave management process by simplifying leave codes, introducing regular audits, and creating user-friendly checklists, resulting in improved accuracy and employee guidance
EDUCATION
University of Washington
Master of Science - MS
University of Washington, Michael G. Foster School of Business
Bachelor of Business Administration (B.B.A.)
ABOUT SUSAN ZOU
As a self-motivated individual, I am driven to achieve organizational goals through a team-oriented approach. I excel at leading, collaborating, and supporting team members by bringing clarity to ambiguous situations. My detail-oriented and organized nature enables me to deliver projects promptly, communicate complex issues effectively, and tackle challenging problems with confidence.
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