Susan Yi
Customer Success @ Kolena
- Role
- Manager, Customer Success at Kolena
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Manager, Customer Success
Apr 2024 — Present · San Francisco, CA, US
Education
University of Illinois Urbana-Champaign
B.A., French, Business
University of Illinois Urbana-Champaign
Bachelor's degree, French Language and Literature
Skills
- Customer Service
- Training
- Customer Satisfaction
- Software Implementation
- Customer Relationship Management (Crm)
- User Acceptance Testing
- Requirements Analysis
- Quality Assurance
- Microsoft Office
- Project Management
- Software Project Management
- Crm
- Account Management
- Technical Documentation
- Knowledge Management
- Hands-on Training
- Quality Center
- Software Documentation
- Sdlc
- Social Media
- Training Manuals
- Agile Project Management
- Customer Support
- Software Development Life Cycle (Sdlc)
- Business Process
- Program Management
- Best Practices
- Customer-Focused
- E-Learning
- Training Videos
- Salesforce.com
- Software Quality Assurance
- Captivate
- Github
- Data Analysis
- Agile Methodologies
- Management
- Bug Tracking
- Training Delivery
- Requirements Gathering
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