Susan Weilbaecher
Healthcare Leader| Strategy, Data Insights, Enabling Functions, Operations, Customer Experience & Account Management
- Role
- Senior Director, Customer Success Operations at Navitus Health Solutions
- Location
- Defiance, MO, US
- LinkedIn followers
- 500 followers
About Susan Weilbaecher
I am a senior level healthcare leader with experience in operations, strategic planning, customer experience, and data insights. I have a proven history of objective delivery empowered by a bias for action, ability to influence and collaborate in a highly matrixed organization. I’m an engaging leader and motivator leveraging a servant leadership mindset. I have a passion for customer experience, service excellence and creating products and experiences through direct customer engagement. I’m an experienced presenter and storyteller with ability to influence others.
Experience
Senior Director, Customer Success Operations
Feb 2024 — Present
Leading teams to deliver operational success across the full Navitus customer base through leader and associate development, process improvement, enterprise collaboration and dynamic customer relationships.
Education
University of Missouri-Columbia
Master of Business Administration
University of Missouri-Columbia
B.S.
Skills
- Marketing
- Strategic Planning
- Project Management
- Ms Project
- Sales
- Process Improvement
- Analytics
- Data Analysis
- Training
- Healthcare
- Strategic Communications
- Team Management
- Management
- Strategy
- Cross-Functional Team Leadership
- Databases
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.