Susan W.

About Susan W.

Outgoing, people-oriented, tech-savvy self-starter - skilled in the art of creating a rewarding experience for customers. Hardworking and always looking to be challenged, with a can-do attitude and a positive spirit. Emotionally resilient with the ability to handle upset customers in a calm, professional manner with a empathetic nature - a great listener.

Experience

1. Genius Administrator

   Apple

   Jan 2013 — Present

   Resolve technical issues, provide information on repairs in progress, and constantly deliver a quality customer service experience. Able to provide timely, consistent communication via email, phone, and in-person. Strong multi-tasking skills and the ability to connect and solve problems. Further support the team by promoting a positive work environment by maintaining and ordering tools, as well as managing the inventory of supplies. Successfully develop and execute daily repair strategies that support the needs of the business. Continually promote team development. Act as the liaison between service technicians and our leadership team, effectively managing a large team of techs in order to provide the efficient execution of repairs.Continually train new technicians and other Genius Admins with my extensive knowledge of inventory and Apple Systems. Assist the team with booked appointments for Mac and IOS as well as assisting with Direct Sales as needed.