Susan W.

About Susan W.

Cultivating long-term partnerships and acting as a strategic advisor have awarded me success throughout my professional career. I am a keen listener and am passionate about providing technical solutions to complex problems. As Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology – not the other way around”. As an Account Executive in Client Relations, I have demonstrated success proposing and implementing SaaS applications for customers to drive loyalty, retention, and maximize investments. I am highly adept at collaborating with key stakeholders in a variety of different industries. I have in-depth experience training, managing, and coaching cross-department stakeholders throughout my assigned territory. I regularly receive positive customer feedback including: “Susan’s strong work ethic was evident by her punctuality with returning my phone calls, attention to details, and solid communication skills. She is able to address complex issues with strategy, confidence, and is a pleasure to work with. She is honest, dependable, and a hard worker that goes above and beyond expectations.”In the few hours I am not working, you will find me traveling with friends, listening to live music or True Crime Podcasts, watching Bravo, experiencing a new restaurant or brewery, or hiking with my mutt, Theo.

Experience

1. Account Executive

   SHRM

   Jul 2023 — Present

   As an account and client success manager with SHRM, I actively listen to executive and administrative teams to understand organizational challenges and ultimately provide solutions to create a better workplace for ALL.

Education

• Indiana University Bloomington

  Bachelor of Arts (B.A.), Psychology, Family Development and Human Studies

  2009 — 2013