Susan Verona
Passionate about KCS as a keen emphasis on knowledge management/strategy, engagement within customer/partner communities, self-service initiatives, and the overall success and experience of customers.
- Role
- Customer Success Operations Manager (Knowledge and Community) at Red Sift
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Susan Verona
I am a detail-oriented business professional with significant experience within environments placing emphasis on people and stakeholder relationships where growth and production are measured by enhancing the client experience. I have established processes that have led to consistencies across departments. My strong focus on training, communications, and knowledge management for systems operations solutions have resulted in successful implementations and adoptions of new / enhanced processes for internal and external end-users. I am accustomed to working in a fast paced environment where I managed multiple project deadlines simultaneously. I have been recognized for negotiating and problem solving skills, logistical planning, executing projects to completion as well as facilitating, measuring, and reporting client satisfaction results. I am confident that my experience and leadership skills can be utilized to motivate, mentor, and influence both national and international teams. TECHNICAL SKILLS Salesforce.com SearchUnify Coveo Exact Target Saba LMS Clicktools Brainshark Knowledge Centered Service v5 & v6 Change Management Advocate Lean Six Sigma Yellow Belt SOFT SKILLS • Customer Focused, Decisive, Logical and Objective, Friendly and Energetic
Experience
Customer Success Operations Manager (Knowledge and Community)
Aug 2023 — Present
Education
Peace College
Associate of Arts (A.A.)
University of North Carolina at Chapel Hill
BA
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