Susan Thomas
Portfolio Marketing | CX
- Role
- Global Marketing Team Manager Portfolio Marketing - Customer Experience at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Susan Thomas
I am a multi-faceted professional with a strong blend of creative intellect and strategic planning skills,adept at managing business goals and achieving top and bottom-line objectives. With over 9 years of experience in strategic marketing, I have specialized in employer branding, content development, and digital marketing across both B2B and B2C markets. Being marked by a persistent drive for innovation and my passion is to lead successful branding strategies and product launch campaigns.My expertise extends to evaluating comprehensive marketing mixes and developing long-range brand visions through well-defined roadmaps for short-term goals. I have successfully executed brand campaigns for SaaS products, focusing on driving growth and positive outcomes. As a results-driven marketer, I excel in maximizing ROI through multimedia campaigns and managing profit center operations to meet organizational goals and enhance profitability.In addition to my strategic and creative skills, I am proficient in developing and executing digital marketing strategies, tracking performance across paid and organic channels, and generating impactful reports. At Packt Publishing Pvt. Ltd, I employed a customer-centric, digital-first approach, prioritizing the customer journey to increase brand visibility, loyalty, and engagement through targeted digital initiatives. My comprehensive experience and customer-focused strategies have consistently contributed to driving successful marketing outcomes.
Experience
Global Marketing Team Manager Portfolio Marketing - Customer Experience
May 2025 — Present
Education
Christian College of Engineering and Technology Bhilai.
Engineer’s Degree, Electronics and Communications Engineering
2009 — 2013
Pillai Institute of Management Studies and Research
Master of Business Administration - MBA (Executive)
2017 — 2019
University of Mumbai
Post Graduate Diploma in Mass Media and Journalism
2019 — 2020
Skills
- Sql
- Asp.net
- Microsoft Powerpoint
- Content Management
- Strategic Planning
- Teamwork
- Team Management
- Research
- Microsoft Excel
- Java
- Html
- Android Development
- Editing
- E-Learning
- Web Applications
- Microsoft Word
- Content Development
- Microsoft Office
- Leadership
- Publishing
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