Susan Stellmacher
Vice President of Global Services & Customer Success @Vesta
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WORK HISTORY
Vice President of Global Services & Customer Success @Vesta
As Global VP of Professional Services and Customer Success, I lead high performing customer focused teams that drive measurable impact - from onboarding and integration services through long term value realization. My mission is to ensure that every Customer achieves strategic and demonstrable success with the Vesta Fraud Risk Decisioning V7 Platform, while scaling global operations that deliver consistent excellence and sustainable growth. I shape and execute the customer strategy that drives retention, growth, and advocacy across our Customers.I partner cross functionally across Engineering, Product, Sales, Operations, and Support to do the following:* Design and execute global success strategies that align customer objectives and business priorities * Accelerate time to value through innovative implementation and service delivery models* Increase customer retention and expansion by aligning success outcomes to business value and delighting our customer with delivery excellence* Build scalable, data driven frameworks for customer health, advocacy, and lifetime value * Empower global teams through culture, process, and technology that foster both efficiency and empathy I\'m passionate about transforming customer relationships into competitive advantage - where exceptional service isn\'t just a function, but a growth engine that drives revenue, loyalty, and brand trust.
EDUCATION
University of Illinois Urbana-Champaign
B.S.
University of Missouri-Columbia, School of Medicine
MHA
SKILLS
ABOUT SUSAN STELLMACHER
Passionate about Data, AI/ML & analytics, people, and learning new technologies: an…
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