Susan Steiner
Sr. Business Systems Analyst @ ICE.
- Role
- Sr Business Systems Analyst at ICE
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Susan Steiner
With over eight years of experience, I specialize in leveraging Agile methodologies to enhance operational efficiency and drive impactful solutions at ICE. My mission is to collaborate across teams to deliver technical innovations that align with organizational goals while prioritizing risk management and compliance. Committed to fostering a culture of continuous improvement, I strive to integrate diverse perspectives into process redesigns that empower teams and optimize outcomes. At ICE, I work closely with cross-functional teams to identify automation opportunities, document technical requirements, and ensure seamless implementation of solutions. My contributions include drafting detailed BRDs, conducting UAT, and educating internal teams on new functionalities. By collaborating with stakeholders, I help address operational challenges, streamline processes, and support the organization’s strategic objectives.
Experience
Sr Business Systems Analyst
Jan 2017 — Present · Jacksonville, FL, US
Identify opportunities to automate processes and enhance operational efficiency across business functions. Partner with cross-functional teams (business, IT, QA) to define, document, and deliver technical solutions. Participate in business process redesign and documentation for technology updates in an Agile environment. Draft detailed business requirement documents (BRDs), use cases, and user stories. Conduct User Acceptance Testing (UAT) to ensure deliverables met business needs and compliance standards. Educate internal teams on new features and enhanced functionalities, providing ongoing support. Collaborated with management to resolve operational challenges and drive productivity improvements. Design, document, and reengineer business processes to align with organizational goals.
Skills
- Banking
- Risk Management
- Client Relations
- Change Management
- Analysis
- Business Analysis
- Default Mortgage Servicing
- Process Improvement
- Mortgage Lending
- Time Management
- Portfolio Management
- Loans
- Call Centers
- Microsoft Excel
- Research
- Problem Solving
- Escalation Resolution
- Management
- Procedure Development
- Leadership
- Microsoft Office
- Windows
- Foreclosures
- Mortgage Banking
- Microsoft Word
- Customer Service
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