Susan Sperling

About Susan Sperling

As the Director of Member Experiences at Exclusive Yachts, I work with a team of dedicated professionals who strive to provide the best service to our elite clientele. With over 20 years of experience in the hospitality industry, I have a proven track record of increasing sales, retention, and satisfaction for various hotels and resorts.My core competencies include sales, event planning, hospitality management, and customer service. I leverage my skills and knowledge to create customized and memorable experiences for our members, from booking their luxury yachts to arranging their provisions and any special needs they may require. I am passionate about exceeding expectations and delivering excellence in every aspect of my role. I exist to create moments that linger in memory. I am the keeper of luxury and the architect of luxury. My focus is not just destinations, but the hearts of those I guide. I am armed with empathy and a white-glove touch. I\'ll tailor each adventure with personal details.

Experience

1. Director of Member Experience

   Exclusive Yachts

   Jan 2024 — Present · Naples, FL, US

Education

• Northeastern Illinois University

  Bachelor of Science

Skills

• Fine Dining
• Hospitality Industry
• Restaurants
• Delphi
• Account Management
• Travel Management
• Social Media Marketing
• Meeting Planning
• Business Travel
• Hospitality
• Customer Satisfaction
• Hotel Management
• Event Planning
• Hotel Booking
• Onq
• Lodging
• Culinary Skills
• Sales
• Leisure
• Hospitality Management
• Customer Service
• Hiring
• Restaurant Management