Susan Smullen

About Susan Smullen

Seasoned financial services professional with over 20 years of experience focusing on Enterprise and Operational Risk Management, Business Risk Control Management and Relationship Management.• Project Management • Risk Assessment and Control Assessment• Operational Risk Management and Internal Control • Issue & Incident Management • Relationship Management• Design and Assessment of Internal Control Monitoring Plans

Experience

1. Human Resources Consultant

   HSBC

   Sep 2018 — Present · NJ, US

   Member of a team dedicated to support HR and strategic business initiatives, primarily dedicated to people initiatives, workforce management, driving business change and process re-engineering. •Ensure internal team management and appropriate governance of all engagement requests, capacity planning and HRC resource allocation. Developed initial PMO structure and capacity planning tool for the team.•Manage stakeholder expectations, consult and advise on potential solutions, and deliver against projects timeline. •Manage communication and analysis of semi-annual employee Snapshot survey with Senior Business Leaders, providing detailed reporting and insights.Certifications: Executive Coaching, Practitioner Diploma, Academy of Executive Coaching

Education

• Oregon State University

  BA, Business Administration/International Business

  1993 — 1997

• University of Stuttgart

  One year exchange program, Business and German

  1995 — 1996

Skills

• Credit Cards
• Financial Risk
• Performance Management
• Financial Services
• Enterprise Risk Management
• Operational Risk Management
• Vendor Management
• Nj Insurance Producer License #1352360 (Life/Accident/Health)
• Risk Assessment
• Auditing
• Due Diligence
• Insurance
• Governance
• Underwriting
• Portfolio Management
• Management
• Process Improvement
• Project Management
• Operational Risk
• Business Analysis
• Internal Audit
• Training
• Human Resources
• Risk Management
• Relationship Management
• Credit