Susan Saltonstall Duncan

WORK HISTORY

EDUCATION

SKILLS

ABOUT SUSAN SALTONSTALL DUNCAN

After consulting for forty years with regional, national and global law firms including those in the top 25 globally, I now advise and support entrepreneurs, start-up businesses, community committees and non-profits to help them grow and thrive. Currently, I am actively working to develop a funding source and infrastructure to help identify and protect working waterfronts in Maine. There are only 25 miles left of this important economic and cultural asset on the 3,500 miles of coastline in Maine.My skills and experience include:• Strategic planning at organizational, regional or sector level• Client loyalty and service programs including feedback interviews, client teams and value creation• Market research• Business development strategy and coaching including cross-selling• Coaching and training for women, diverse professionals and leaders• Innovation and creative problem-solving• Vision, values and organizational culture• Marketing and communications, branding and positioning• Post-merger integration • Professional development• Recruiting• Lateral hiring and integration• Succession planningIn I developed a SaaS tool called RainMinder, Mind Your Business, Grow It Every Day, which was designed to replicate my personal business development coaching process. While I was too far ahead of what the market was ready for then and therefore could not move to then next level of growth, I released the lite version and used it with over 300 professionals. In 2022, Global Law and Business published my book \"Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms.\"