Susan Ray

About Susan Ray

Susan is a health care executive with more than 25 years of experience in client management, business development, and operations, specializing in health care transformation, benefits administration, value-based care, and consumerism. She has a proven track record of leading and growing teams, driving revenue and profitability, and delivering value-added solutions to customers across various segments and markets.Prior to her current role at Ripplcare, Susan served as the Chief Operating Officer at Honest Health, a start-up company that partners with primary care providers to be successful in value-based care arrangements. There, she oversaw the strategy, execution, and performance of all operational and client-facing functions, including, implementation, provider engagement, clinical operations and performance management. Susan is passionate and collaborative, with the ability to connect and influence across all groups and levels. She is motivated by the mission of improving health care quality, access, and affordability for all.

Experience

1. Chief Operating Officer

   Rippl

   May 2024 — Present

Education

• George Mason University

  BS, Social Work

  1987 — 1991

• University of Maryland Baltimore

  Master’s Degree, Social Work

  1994 — 1996

Skills

• Program Management
• Management
• Team Building
• Medicare
• Data Analysis
• Healthcare Information Technology
• Crm
• Executive Management
• Strategic Planning
• Customer Relationship Management (Crm)
• Health Savings Accounts
• Strategy
• Ppo
• Leadership
• Vendor Management
• Call Centers
• Healthcare
• Business Development
• Cross-Functional Team Leadership
• Employee Benefits
• Business Process Improvement
• Insurance
• Case Management
• Pharmacy Benefit Management
• Strategic Partnerships
• Disease Management
• Process Improvement
• Team Leadership
• Utilization Management
• Hmo
• Health Insurance
• Managed Care
• Healthcare Industry
• Healthcare Management
• Health Policy
• Account Management