Susan Parsons

About Susan Parsons

Accomplished leader in Healthcare Management with 18 years of experience as a…

Experience

1. Certified Registered Dental Hygienist

   Hibiscus Dental

   Nov 2011 — Present

   Full-time CRDH seeing up to 12 patients per day. Highlights •Created 2016 Employee Manual; researched and developed new sections on OSHA, HIPAA, equal employment, sexual harassment, and progressive discipline. •Designed various forms and documents for use within departments and across the organization. •Instrumental in development of employee bonus system •Conducted on-boarding of new hygienists and managed annual dental hygiene meeting Administrative/non-clinical duties: •Collaborates with dentists and other managers on business matters including advertisement, service offerings, marketing, protocol and procedures, office manual development, staff development, etc. •Conducts and analyzes research and presents recommendations for improved approaches to patient services, staff training, and office management •Schedules appointments, manages patient recall, conducts telephone calls, scans documents. reviews insurance benefits, collects payments •Orders and receives supplies •Demonstrates commitment to professional growth and development in self and others. Clinical responsibilities include: •Collection, recording and analysis of assessments: medical/dental histories, chief complaint, vital signs, intra-/extra-oral findings (soft and hard tissue, oral cancer screening, periodontal charting), and dental x-rays. •Working directly with the dentist to interpret findings, formulate and present appropriate treatment plans. •Answering patient questions, providing patient education, presenting fees and financing options. •Direct provision of dental hygiene services including prophylaxis, polishing, scaling and root planing, application of preventive agents (desensitizers, fluorides, and sealants), delivery of local anesthesia, monitoring Nitrous Oxide Sedation, delivery of chemotherapeutic agents, patient education, and referral to specialists as needed •Staying alert for signs of medical emergency and assisting with emergency measures as indicated

Skills

• Customer Service
• Public Speaking
• Local Anesthesia
• Records Management
• Group Leadership
• Patient Education
• Medical Terminology
• Lesson Planning
• Project Management
• Curriculum Development
• Periodontics
• Supervisory Skills
• Cpr Certified
• Liaison
• Electronic Medical Records
• Microsoft Office
• Prevention
• Dexis
• Public Health
• Instructor-Led Training
• Case Management
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Rubrics
• Documentation
• Dental Care
• Powerpoint
• Team Building
• Research
• Microsoft Excel
• Dental Hygiene
• Analytical Skills
• Healthcare
• Assessment Skills
• Digital Radiography
• Interpersonal Skill
• Eaglesoft
• Dental Office Management
• Medical History
• Dentrix
• Safety Training