Susan Norton
Sr. Director
- Role
- Director, In-role Excellence Learning Portfolio at ServiceNow
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Susan Norton
Strategic and results-driven technology leader with 20+ years of experience spanning Customer Success, SaaS consulting, Learning and Development, and Business Unit management. Proven track record in leading cross-functional teams, building strong C-level client relationships, and driving operational excellence across global organizations.I’ve led P&L ownership for multi-product portfolios, developed and executed enablement strategies for internal teams - including Customer Success/Impact and Customer Outcomes - and partners, and overseen complex software implementations that deliver business impact. My background includes a strong focus on customer experience, innovation, and scalable solution design, with deep expertise in business operations, analytics, risk management, and scope control. Passionate about empowering teams to deliver value and supporting organizations through transformation and growth.
Experience
Director, In-role Excellence Learning Portfolio
Dec 2023 — Present
Designing and delivering an innovative and efficient learning and development program to the employees in the Technology, Product, Experience and Customer Success Organizations
Education
Prosci
Certified Change Practitioner, Change Management
Benedictine University
Master of Business Administration (MBA), Organizational Behavior
University of Illinois Chicago
Bachelor of Science (BS), Accounting
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